FAQ

Getting started at Chumba Casino is a breeze! To create your account, simply click the “Sign Up” button, which you’ll find prominently displayed on our homepage. You'll be asked to provide some basic information, such as your name, email address, and date of birth to confirm you meet the age requirements. You can also register using your existing Facebook account for an even quicker setup. Once you've filled in the necessary details and agreed to our terms and conditions, you’ll be ready to go! We’ll send a verification email to the address you provided; make sure to click the link in that email to fully activate your account. This quick step helps us keep your account secure. After that, you're all set to explore our wide array of games and claim your welcome bonus, which includes Gold Coins and FREE Sweeps Coins to kickstart your fun.

New players at Chumba Casino are greeted with a fantastic welcome package designed to get you right into the action! Upon successful registration, you’ll automatically receive 2,000,000 Gold Coins and 2 FREE Sweeps Coins – no purchase necessary! This allows you to start playing our games immediately. But that’s not all! For your first purchase, we offer an incredible deal: get a 10,000,000 Gold Coin package for just $10 (a package normally valued at $30), and as an extra treat, you'll receive 30 FREE Sweeps Coins. We also feature a Daily Login Bonus, where you can claim 200,000 Gold Coins and 1 FREE Sweeps Coin every single day just for signing in. Keep an eye on our promotions page for other exciting offers that pop up regularly. Remember, terms and conditions apply to all bonuses.

At Chumba Casino, we make it easy to get your bonuses! For our main welcome offer, which includes 2,000,000 Gold Coins and 2 FREE Sweeps Coins, you don't need to enter any specific bonus code. This bonus is automatically applied to your account as soon as you complete the registration process. Similarly, our Daily Login Bonus is credited automatically when you sign in. While most of our standard promotions, like the first purchase offer, don't require codes, we occasionally run special promotions or contests, sometimes through our social media channels, that might involve a unique code. The best way to stay updated on any potential bonus codes or exclusive offers is to follow Chumba Casino on Facebook and subscribe to our promotional emails. This ensures you won’t miss out on any extra opportunities for Gold Coins or FREE Sweeps Coins.

Chumba Casino operates on a social casino model. You purchase Gold Coins, which allow you to play our games for fun. These Gold Coin packages often come with FREE Sweeps Coins as a bonus. You cannot deposit money in the traditional sense to gamble with; instead, you purchase Gold Coins. We accept several convenient payment methods for Gold Coin purchases, including ACH, American Express, MasterCard, PaySafeCard, and Skrill. When it comes to redeeming prizes, this is done using your Sweeps Coins. Sweeps Coins must be played through at least once before they become eligible for redemption. Once you have accumulated enough eligible Sweeps Coins (usually a minimum of 50 SC for gift cards or 100 SC for cash prizes), you can request a redemption. Prizes are typically processed back to your bank account or as gift cards. The process involves account verification (KYC) for security and compliance.

At Chumba Casino, the concept of wagering requirements primarily applies to Sweeps Coins. Gold Coins are for playing our games for fun and do not have wagering requirements in the traditional casino sense, nor can they be redeemed for prizes. Sweeps Coins, however, which you can receive for free through various methods including as a bonus with Gold Coin purchases or via daily logins, must be played through at least once (a 1x playthrough) before they become eligible for redemption as cash prizes or gift cards. For example, if you receive 10 FREE Sweeps Coins, you need to play those 10 Sweeps Coins on our games. Any winnings from those Sweeps Coins then become redeemable, subject to meeting the minimum redemption threshold. This 1x playthrough is very player-friendly compared to many traditional online casinos. Always check the specific terms and conditions for any promotion, as details can occasionally vary.

Absolutely! Chumba Casino is designed to be fully accessible on a wide range of mobile devices. You can enjoy our exciting selection of slots and table games on your smartphone or tablet, whether you're using an iOS or Android operating system. There's no need to download a dedicated app from the app store if you prefer not to, as our website is optimized for mobile browsers. Simply open your preferred web browser on your device, navigate to the Chumba Casino website, log in, and you can start playing right away. For those who prefer an app experience, the Chumba Lite app is available for both iOS and Android users. This ensures you get a smooth and responsive gaming experience, with games and features adapting perfectly to your screen size, so you can play anytime, anywhere you have an internet connection.

Chumba Casino offers a diverse and engaging portfolio of casino-style games to suit all types of players. Our primary focus is on high-quality slot games, featuring a variety of themes, mechanics, and jackpot opportunities. You’ll find classic slots, video slots with immersive graphics and bonus rounds, and our popular Fireshot Jackpot games that offer the chance for big wins. Beyond slots, we also provide popular table games. While specific game availability can change as we update our library, we strive to offer a well-rounded experience. Many of our in-house developed games are unique to Chumba Casino, but we also partner with renowned software providers like Betsoft to bring you even more variety and top-tier gaming content. This ensures a fresh and exciting selection every time you log in.

Chumba Casino operates as a social casino using a unique sweepstakes model, which is legally available to players in most of the United States and Canada. We are owned and operated by VGW Malta Limited and VGW Games Limited, both of which are regulated by the Malta Gaming Authority (MGA). While social casinos don't operate under the same state-by-state licenses as real money online casinos in the US, our adherence to sweepstakes law and regulation by authorities like the MGA ensures we maintain high standards of fairness, security, and responsible operations. This model allows us to offer a fun, casino-style experience where players can play with Gold Coins for fun or use Sweeps Coins for a chance to redeem them for real cash prizes. We are restricted in Washington and Michigan in the US, and Quebec in Canada, due to specific local regulations regarding sweepstakes.

The Know Your Customer (KYC) process at Chumba Casino is a crucial security measure we undertake to protect our players and comply with legal and regulatory requirements. You'll typically be asked to complete this verification process before your first prize redemption. To verify your account, you will need to submit copies of certain documents. These usually include a government-issued photo ID (like a driver's license or passport) to confirm your identity and age, and a proof of address (like a recent utility bill or bank statement) to confirm your place of residence. Sometimes, proof of your payment method might also be requested. The process is straightforward: you’ll be guided on how to securely upload these documents through your account. Our team reviews these documents promptly to ensure everything is in order, allowing you to redeem your Sweeps Coin prizes smoothly and securely.

If you run into any technical hiccups while playing at Chumba Casino, don't worry, we're here to help! First, try some basic troubleshooting steps. Often, clearing your browser’s cache and cookies, ensuring your internet browser is updated to the latest version, or simply restarting your device can resolve common issues. Make sure you have a stable internet connection as well. If the problem persists, our customer support team is ready to assist. You can reach out to them through the support portal on our website. When contacting support, please provide as much detail as possible about the issue you're experiencing, including any error messages you see, the game you were playing, and the device you're using. This information will help our team diagnose and resolve your problem more efficiently, getting you back to your games as quickly as possible.

Chumba Casino is committed to providing a safe and enjoyable entertainment experience, and responsible play is a cornerstone of our operations. We offer several tools and resources to help our players manage their gameplay. These include options to set limits on your purchases and playtime. If you feel you need a break, you can opt for self-exclusion, which temporarily or permanently restricts access to your account. Our platform also provides information and links to professional organizations that offer support and advice for anyone concerned about their play habits. We encourage all players to view gaming as a form of entertainment and to play within their means. Our customer support team is also trained to provide guidance on responsible gaming tools and resources available on Chumba Casino. We believe in empowering our players to make informed decisions about their play.

Your security and data protection are top priorities at Chumba Casino. We employ advanced security measures, including SSL (Secure Socket Layer) encryption technology, to protect all data transmitted between your device and our servers. This is the same level of security used by major financial institutions, ensuring that your personal information and any financial transaction details are kept confidential and secure from unauthorized access. Our privacy policy, which is readily available on our website, details how we collect, use, and protect your information. We adhere to strict data protection regulations to safeguard your personal details. Furthermore, our account verification (KYC) process adds another layer of security, preventing fraud and ensuring that prizes are redeemed by the rightful account holder. We are dedicated to maintaining a secure environment so you can play with confidence.